Terms Conditions

Welcome to Royal Nepal Transport. By making a booking or using our transportation services, you agree to the following Terms & Conditions. Please read them carefully before confirming your booking.

1. Booking Confirmation

A booking is considered confirmed once Royal Nepal Transport has received the required booking information and payment or deposit, as applicable.

The customer is responsible for providing accurate information, including:

• Passenger name

• Contact details

• Pickup and drop-off locations

• Travel date and time

• Number of passengers

• Required vehicle type

• Flight details, where applicable

• Any special requirements

Royal Nepal Transport is not responsible for problems caused by incorrect or incomplete information provided by the customer.

2. Payment

The applicable transportation or tour price will be communicated to the customer before confirmation.

Any deposit or advance payment required must be paid according to the booking terms.

Additional charges may apply for services or expenses not included in the original booking.

3. Vehicle Substitution

Royal Nepal Transport reserves the right to provide a different vehicle from the originally requested vehicle when necessary due to:

• Vehicle availability

• Maintenance or mechanical issues

• Unexpected circumstances

• Safety requirements

• Operational reasons

Where possible, we will provide a vehicle of the same or an equivalent category. If an equivalent vehicle is not available, we will make reasonable efforts to provide a suitable alternative.

4. Driver Responsibilities

Our drivers are responsible for providing transportation services safely and professionally.

Drivers will:

• Follow applicable traffic and transportation regulations

• Drive responsibly and safely

• Assist passengers with reasonable luggage handling

• Follow the agreed itinerary where practical

• Maintain professional conduct toward passengers

Drivers are not responsible for acting as tour guides unless a guide service has been specifically booked.

5. Passenger Responsibilities

Passengers are expected to:

• Follow the driver's reasonable safety instructions

• Treat the vehicle and driver with respect

• Wear seat belts where provided

• Avoid damaging or misusing the vehicle

• Keep personal belongings secure

• Avoid carrying illegal or dangerous items

• Inform us in advance about special requirements

Passengers may be responsible for costs resulting from intentional or negligent damage to the vehicle.

6. Luggage and Personal Belongings

Passengers are responsible for their personal belongings and luggage during transportation.

Royal Nepal Transport is not responsible for lost, stolen, or damaged personal belongings unless the loss or damage is directly caused by our proven negligence.

Passengers should ensure that valuable items, travel documents, electronics, and other important belongings are kept secure.

7. Pickup and Waiting Time

Passengers should be ready at the agreed pickup location at the scheduled time.

Reasonable waiting time may be provided depending on the type of service and circumstances. Additional waiting charges may apply when the driver is required to wait beyond the agreed period.

For airport pickups, flight information should be provided accurately so that reasonable arrangements can be made for flight delays.

8. Delays

Royal Nepal Transport will make reasonable efforts to provide services on time. However, we cannot guarantee exact arrival or travel times due to circumstances beyond our control, including:

• Traffic congestion

• Road construction

• Accidents

• Weather conditions

• Landslides

• Road closures

• Strikes or demonstrations

• Government restrictions

• Other unforeseen circumstances

Customers are advised to allow sufficient travel time, especially when traveling to airports, border crossings, or scheduled activities.

9. Road and Weather Conditions

Travel in Nepal may be affected by mountainous terrain, weather conditions, road quality, traffic, landslides, construction, and seasonal disruptions.

The driver may change the route or temporarily stop transportation when necessary for passenger safety.

Royal Nepal Transport will make reasonable efforts to complete the journey safely but cannot be held responsible for delays caused by road, weather, or other circumstances beyond our control.

10. Changes to the Itinerary

Customers may request changes to their itinerary, including:

• Travel date or time

• Pickup or drop-off location

• Destination

• Route

• Additional stops

• Vehicle type

All changes are subject to availability and operational feasibility.

Additional charges may apply for additional distance, waiting time, fuel, tolls, parking, overnight requirements, or other expenses resulting from itinerary changes.

11. Additional Charges

Additional charges may apply when services extend beyond the original booking, including:

• Additional kilometers or travel distance

• Extra waiting time

• Additional stops

• Route changes

• Parking fees

• Tolls

• Additional driver or vehicle requirements

• Accommodation or overnight expenses for the driver, where applicable

• Other expenses not included in the original quotation

Any significant additional cost will be communicated to the customer where reasonably possible.

12. Cancellation and Refund

Cancellation and refund requests are subject to our Cancellation & Refund Policy.

• Cancellation made 15 days or more before the scheduled trip: 50% of the booking amount is refundable.

• Cancellation made less than 15 days before the scheduled trip: Non-refundable.

• No-show bookings are non-refundable.

Please refer to our Cancellation & Refund Policy for complete details.

13. Vehicle Use and Restrictions

Vehicles provided by Royal Nepal Transport may only be used for the agreed transportation purpose.

Passengers must not:

• Use the vehicle for illegal activities

• Carry dangerous or prohibited goods

• Smoke inside the vehicle

• Intentionally damage the vehicle

• Overload the vehicle beyond its permitted capacity

Royal Nepal Transport reserves the right to refuse or terminate a service if passenger behavior creates a serious safety risk or violates applicable laws.

14. Child Passengers

Parents or guardians are responsible for the safety and supervision of children traveling in the vehicle.

Customers should inform Royal Nepal Transport in advance if child seats or other special arrangements are required. Availability may vary depending on the vehicle and service.

15. Tours and Sightseeing Services

For private tours and sightseeing services, the itinerary will be agreed upon before or during the booking process.

Entrance fees, permits, meals, accommodation, guide fees, parking fees, and other expenses are included only when specifically stated in the booking or quotation.

Changes to the itinerary during the trip may result in additional charges.

16. Safety

Passenger safety is our priority.

The driver may refuse to continue a journey or may modify the route when road, weather, vehicle, or other conditions create an unreasonable safety risk.

Passengers are expected to follow reasonable safety instructions provided by the driver.

17. Liability

Royal Nepal Transport will make reasonable efforts to provide reliable and safe transportation services.

However, we are not responsible for losses, missed flights, missed connections, accommodation costs, activity costs, or other indirect expenses resulting from delays caused by traffic, weather, road conditions, accidents, natural disasters, strikes, government restrictions, or other circumstances beyond our reasonable control.

Our liability, where legally applicable, will be limited to the value of the transportation service booked, except where such limitation is not permitted by applicable law.

18. Force Majeure

Royal Nepal Transport will not be held responsible for failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, landslides, road closures, strikes, civil disturbances, government restrictions, accidents, or other unforeseen events.

We will make reasonable efforts to provide alternative arrangements where possible.

19. Customer Complaints

If you experience an issue during your journey, please inform us as soon as possible so that we have an opportunity to resolve the matter.

Any complaint regarding a service should be communicated to Royal Nepal Transport as soon as reasonably possible after the incident.

20. Privacy

Customer information provided during the booking process will be used for purposes related to booking, communication, transportation services, customer support, and other legitimate business requirements.

We will take reasonable steps to protect customer information and will not intentionally misuse personal information.

21. Acceptance of Terms

By booking or using the services of Royal Nepal Transport, the customer confirms that they have read, understood, and agreed to these Terms & Conditions and the applicable Cancellation & Refund Policy.

Royal Nepal Transport reserves the right to update these Terms & Conditions when necessary. The terms applicable to a booking will generally be those in effect at the time the booking is confirmed.

22. Contact Us

For questions regarding these Terms & Conditions, bookings, cancellations, or transportation services, please contact:

Royal Nepal Transport
Website: royalnepaltransport.com
Email: booking@royalnepaltransport.com
Phone/WhatsApp: +977 9841953467
Location: Nepal

Legal Company Name: Royal Nepal Group Pvt. Ltd.