Cancellation Refund

At Royal Nepal Transport, we understand that travel plans can change. Our cancellation and refund policy is designed to be simple and transparent.

1. Cancellation Before the Trip

• Cancellation made 15 days or more before the scheduled trip: 50% of the booking amount is refundable.

• Cancellation made less than 15 days before the scheduled trip: Non-refundable.

Refunds, where applicable, will be processed using the original payment method where possible. Any applicable payment processing or transaction charges may be deducted from the refund.

2. No-Show

If a passenger does not appear at the agreed pickup location at the scheduled time and does not contact us in advance, the booking will be considered a no-show and is non-refundable.

Additional waiting charges may apply if the driver is required to wait beyond the agreed pickup time.

3. Weather, Road Closures & Unforeseen Circumstances

Nepal's weather and road conditions can sometimes affect transportation. In cases of severe weather, landslides, road closures, natural disasters, government restrictions, strikes, or other circumstances beyond our control, Royal Nepal Transport will make reasonable efforts to reschedule the trip.

If the trip cannot be operated safely, any refund or alternative arrangement will be considered based on the circumstances and costs already incurred.

4. Vehicle Breakdown

In the unlikely event of a vehicle breakdown, Royal Nepal Transport will make reasonable efforts to provide a replacement vehicle or alternative transportation.

If we are unable to complete the affected service, an appropriate partial or full refund may be provided depending on the circumstances.

5. Changes to Your Itinerary

Any changes to the travel date, pickup location, destination, route, vehicle type, or additional stops must be communicated as early as possible.

Changes are subject to vehicle and driver availability. Additional charges may apply if the requested changes result in additional distance, travel time, waiting time, or other expenses.

6. Refund Processing

Approved refunds will normally be processed through the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider. And appliciable refund charges should bear by guests.

7. Contact Us

To cancel or modify your booking, please contact Royal Nepal Transport as soon as possible and provide your booking reference, passenger name, and scheduled travel date.

Please note: This policy applies unless different cancellation or refund terms have been specifically agreed upon in writing for your booking.

Legal Company Name: Royal Nepal Group Pvt. Ltd.